Refund Policy

Last updated: 2025-01-03

Introduction

Thank you for shopping with Buy Astro. We value your satisfaction and strive to provide clarity and transparency in our refund process. Please review the policy outlined below.

Eligibility for Refund

Refunds are available under the following conditions:

  • - Deployment or Runtime Errors: Refunds apply only to errors that prevent the product from functioning as intended.
  • - Timeframe: Refund requests must be submitted within 30 days of the original purchase date. Refund requests made after this period will not be considered.
  • - Product Description Compliance: Refunds are also eligible if the product does not perform as described in the product details provided at the time of purchase.
  • - Exclusions: Refunds will not be issued for concerns related to the appearance, UI, or design of the product, as comprehensive demos and screenshots are provided prior to purchase.

Refund Process

To ensure fairness, we follow a structured refund process:

  • - Documentation: To initiate a refund, users must provide clear evidence of the issue, such as screenshots, error logs, or other relevant documentation that proves the product’s malfunction.
  • - Processing Time: Refunds may take up to 3 business days to be processed after the required documentation is submitted and reviewed.
  • - Refund Method: All refunds will be credited to the original payment method via PayHere.lk. Processing times may vary.
  • - Communication Channels: All refund requests must be processed through our official communication channels, including online chat or email [email protected]

Non-Refundable Scenarios

Refunds will not be issued under the following circumstances:

  • - Change of Mind: Refunds will not be granted due to a change of mind or personal preference after purchase.
  • - Duplicate Purchases: Refunds will not be issued for duplicate purchases made by the user.

No Replacements or Exchanges

Products cannot be replaced or exchanged if they do not meet the user’s needs after purchase.

Pre-Purchase Considerations

Users are strongly encouraged to review all available product information, including demos and screenshots, before making a purchase decision.

Contact Us

If you have any questions about this Refund Policy, please contact us through our online chat or [email protected]

This policy is designed to ensure fairness and clarity for all parties, while protecting against misuse. We appreciate your understanding and cooperation in adhering to these guidelines.

  • What types of issues are eligible for a refund? +

    Refunds are eligible for deployment or runtime errors that prevent the product from functioning as intended, as well as cases where the product does not perform as described.

  • Can I get a refund if I'm unhappy with the appearance or design of the template? +

    No, refunds are not issued for concerns related to the appearance, UI, or design, as we provide comprehensive demos and screenshots before purchase.

  • How long do I have to request a refund? +

    You must submit a refund request within 30 days of the original purchase date. Requests made after this period will not be considered.

  • What is the process for requesting a refund? +

    To request a refund, provide clear evidence such as screenshots or error logs via our official communication channels, including online chat or email. The request will be reviewed, and the refund may take up to 3 business days to process.

  • How much of my payment will be refunded? +

    If your refund is approved, you will receive 80% of the total paid value. The remaining 20% is retained as a processing fee.

  • Can I exchange a product if it doesn't suit my needs? +

    No, products cannot be replaced or exchanged after purchase. Please review all product details, demos, and screenshots carefully before buying.

  • How can I contact customer support? +

    You can contact us through our online chat integration or via email for any support or refund-related inquiries.

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